At tendoby.com, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, products, and services. By using tendoby.com, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following categories of information:

a. Personal Information
  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely through third-party providers; we do not store full credit card information)
b. Account Information
  • Username and password
  • Order history and preferences
  • Saved items, wishlists, and reviews
c. Technical Information
  • IP address
  • Browser type, operating system, and device information
  • Referring websites and search terms used to find our site
d. Usage Data
  • Pages visited, time spent on our website, and navigation behavior
  • Interaction with marketing emails or promotions
  • Shopping patterns and purchase frequency

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To confirm, process, and deliver your purchases.
  • Customer Support: To respond to inquiries, returns, or complaints.
  • Personalization: To provide tailored product recommendations and personalized offers.
  • Marketing & Communication: To send you updates, promotional content, and newsletters (only if you consent; you can unsubscribe anytime).
  • Website Improvement: To monitor site performance, analyze traffic, and enhance user experience.
  • Fraud Prevention & Security: To detect and prevent unauthorized or fraudulent transactions.
  • Legal Compliance: To meet legal, regulatory, and tax obligations.

3. Sharing of Information

We respect your privacy and never sell your personal data. However, we may share your information with:

  • Service Providers: Payment processors, shipping carriers, marketing platforms, and IT support providers who help us operate the website.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  • Legal Authorities: Where required by law, regulation, or to protect our rights, safety, and property.

All third-party partners are required to handle your data responsibly and in compliance with applicable laws.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and saved items.
  • Provide a faster, more personalized shopping experience.
  • Analyze traffic and website performance.
  • Deliver targeted advertisements and marketing campaigns.

You can disable or manage cookies through your browser settings. However, certain website features may not function properly without cookies.

5. Data Security

We use industry-standard security practices to protect your personal information, including:

  • SSL (Secure Socket Layer) encryption for data transmission.
  • Secure payment gateways for transactions.
  • Restricted access to personal information, available only to authorized personnel.
  • Regular monitoring for vulnerabilities and potential threats.

Despite these measures, no method of online transmission or storage is completely secure. We cannot guarantee 100% security but are committed to protecting your data to the highest possible standard.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your personal data (subject to legal or business requirements).
  • Restriction: Limit how we use your personal information.
  • Data Portability: Request a transfer of your data to another service provider.
  • Opt-Out: Unsubscribe from promotional emails and marketing communications at any time.

To exercise any of these rights, please contact us at help@tendoby.com.

7. Third-Party Links

Our website may include links to external third-party websites. Please note:

  • We are not responsible for the privacy practices or content of these websites.
  • We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

tendoby.com does not knowingly collect personal information from children under the age of 13 (or applicable age under local law). If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.

9. International Users

If you are accessing tendoby.com from outside [Your Country], please note that your data may be transferred and processed in countries with different data protection laws. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page regularly to stay informed.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us at:
Email: help@tendoby.com

Contact Us